740-253-5382 Maria@TheOliveAve.com

Policies and Guidelines

Understanding Our Policies

Our policies are designed to ensure a respectful and productive environment for all clients. Please review them carefully.

General Policies

Our Commitment to You

Refund Policy

All contracts are binding. I do not offer refunds on coaching services. If the Client decides to terminate the coaching relationship, it shall not void this contract, thus any remaining unpaid fees will be charged to the Client.
I am here to coach you to your highest level of success, and part of that requires a commitment from you that you are fully invested in your coaching package. When refunds are an option, you can have “one foot in” the work, and “one foot out” the door. It is to YOUR benefit to decide BEFORE purchasing your package and committing to working with me that I am the right coach for you. If you’re in, you need to be 100% in, just as I will be for you.

Cancellation Policy

Should the Client need to reschedule a coaching session, they may do so by providing 48 hours’ notice in advance of the session and making up the session within a week of the originally scheduled date, not to exceed the coaching relationship deadline. Sessions not canceled within 24 hours in advance will not be eligible for make-ups regardless of the duration of time remaining on the contract. Additionally, the Client is given a 15-minute grace period for attending the session, whether notice has been provided or not to the agreed upon start of that particular session. If the client exceeds this time limit, without notice inside of the 24-hour grace period, whether remotely, or in person, that session is to be canceled and rescheduled. It is important to prioritize this work to receive the full benefit of the coaching package.

Communication Policy

For inquiries or communication, you can reach me via text message or phone call on my personal cell phone or through Facebook Messenger. Responses will be provided during business hours, Monday to Friday, from 8:00 AM to 5:00 PM.

Continuing Education Policy

As a dedicated professional committed to delivering top-quality service to my clients, I recognize the paramount importance of ongoing learning and development. That’s why I prioritize staying informed about the latest trends, research, and techniques in relationship coaching. By continually enhancing my knowledge and skills through workshops, seminars, and professional development programs, I expand my expertise and deepen my understanding of the dynamics of dating, marriage, and relationships. This enables me to provide you with insightful guidance, effective strategies, and personalized solutions tailored to address the complexities of modern romantic relationships. My commitment to ongoing learning ensures that I offer you the most relevant and up-to-date support on your journey to building healthy, fulfilling connections.

By choosing to work with me, you’re partnering with a professional dedicated to excellence and continuous improvement. I am committed to providing you with the most up-to-date and effective strategies to help you navigate the evolving landscape of modern dating trends and complexities in marriage. Together, we’ll explore innovative approaches and insights tailored to address the unique challenges and opportunities present in today’s relationships, empowering you to create lasting, meaningful partnerships.

Non-Discrimination Policy

We are dedicated to providing coaching services without discrimination based on race, gender, religion, sexual orientation, or any other factors.

Intellectual Property Policy

Ownership rights of any materials, tools, or resources provided during coaching sessions will be clearly clarified to ensure transparency and adherence to intellectual property rights.

Get in Touch

If you have any questions about our policies , please don’t hesitate to reach out. I’m here to help you achieve your relationship goals. Message me below.